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Employee Assistance Program

Summary: The Employee Assistance Program (EAP) is available to campus academic appointees and staff, including School of Medicine staff and academic appointees with offices at the Medical Center in Orange. EAP has 3 components: clinical, personal, and work/life services. The program is administered by Cascade Centers with oversight by Human Resources.


>>> Please view new EAP (Employee Assistance Program) page on the Wellness website.


Employee Assistance Program

The Employee Assistance Program (EAP) is a free, confidential service. All of the services provided under EAP are available by a single point of contact via a toll-free telephone number, (800) 433-2320, 24/7.
Multilingual counselors are also available. Callers need to identify their connection to the University of California, Irvine as either an employee or a dependent of an employee.

More information is available from the "Employee Assistance" section of the Cascade Centers website and by watching a brief orientation video.

Toll Free Number (24/7): 1-800-433-2320
Website: www.cascadecenters.com


Clinical Services
Intake, assessment, and referral services are provided for any work or home issues, including but not limited to:
  • Stress
  • Anxiety
  • Depression
  • Anger
  • Alcohol/substance abuse
  • Marital and family problems
  • Grief

Personal and Financial Services Resources
Consultation and /or referral services are provided for:
Work/Family Life Services
Information and resources are available for:
  • Childcare
  • Eldercare
  • Life and parent coaching
  • Career development
  • Concierge Service

Ongoing Assistance
  • Listening Library - a series of recorded informational messages covering a variety of topics.
    • To access, call 1-800-257-6291 and enter the extension of the topic of interest to you.
  • E-Support - an online virtual session with an EAP Consultant.
  • The Line - An anonymous information line available to UCI employees and dependents seeking information about general mental health and EAP services.
    • Call 1-800-433-2320 and ask for the Information Line.

Supervisors/Managers
Supervisors and managers should attend an orientation to learn about the various services offered by the EAP and when/how to refer employees who may need help.
Educational presentations are listed in the Benefits Education Program and are announced periodically with enrollment through the UC Learning Center. In addition, supervisors may view a brief orientation video.


EAP Quarterly Newsletters

EAP Newsletters Other related websites: Please note that Kaiser members may use Kaiser and/or United Behavioral Health.

Need an expert? Contact Susan Pihl, Director, Benefits, Human Resources, (949) 824-9151.

Notice: University policies, procedures and applicable collective bargaining agreements shall supersede information in this document or elsewhere on this site.


Author: Dyan Hall Last published: 2013-09-03